Technical Account Manager

• Master Degree

• Graduate

Education

• Bachelor’s degree in Engineering (Electrical, Electronics, Telecom, Computer Systems)

  OR

• Bachelor’s/Master’s degree in Business Administration with strong technical exposure

Key Skills & Competencies

• Strong understanding of ICT infrastructure and enterprise technology solutions

• Consultative, solution-oriented sales approach

• Excellent negotiation, communication, and presentation skills

• Strong commercial, financial, and contract management acumen

• Ability to manage multiple stakeholders and cross-functional teams

• High ownership, decision-making ability, and execution focus

Certifications (Preferred)

• Project Management certifications (PMP / PRINCE2)

• IT Service Management certifications (ITIL Foundation or equivalent)

• Relevant ICT, infrastructure, or vendor-neutral technical certifications

• 8–12 years of relevant experience in B2B technology sales, ICT integration, or infrastructure solutions

• Proven experience managing enterprise accounts and large-value deals

• Exposure to service-based and SLA-driven engagements is highly desirable

• 1. Business Development & Revenue Ownership

• • Own the complete sales lifecycle from lead and opportunity generation to payment realization

  • Achieve annual sales targets while maintaining minimum benchmark margins

  • Develop and execute account strategies for enterprise, commercial, and institutional clients

  • Identify upselling and cross-selling opportunities across solutions and services

  • Lead pricing strategy, proposal development, and commercial negotiations

  • Maintain a strong, healthy sales pipeline aligned with quarterly and annual forecasts

2. Client Relationship & Account Management

• • Act as the primary point of contact for assigned strategic and key accounts

  • Build and maintain long-term relationships with CXOs, IT heads, and decision-makers

  • Conduct regular client engagement and business review meetings

  • Proactively manage expectations, risks, and escalations

  • Ensure high levels of customer satisfaction, retention, and repeat business

3. Project Delivery Oversight & Commercial Governance

• • Oversee project execution from a commercial and client-commitment perspective

  • Ensure adherence to agreed scope, timelines, budgets, and contractual terms

  • Coordinate with internal delivery and engineering teams to resolve execution challenges

  • Take timely decisions when projects face delays, dependency risks, or external constraints

  • Lead negotiations for scope changes, variations, and contractual amendments

  • Ensure smooth handover between sales, delivery, and operations teams

4. SLA & Services Management

• • Support and oversee service-based engagements and SLA-driven contracts

  • Ensure clarity and compliance with defined SLAs, KPIs, and service deliverables

  • Coordinate with operations teams to address recurring service issues

  • Support SLA renewals, extensions, and service enhancements

  • Monitor service profitability and long-term account value

5. Payment Management & Financial Control

• • Lead proactive and disciplined payment follow-ups with clients

  • Ensure timely invoicing in coordination with finance and project teams

  • Monitor receivables aging and mitigate payment risks

  • Escalate delayed or disputed payments and support resolution through negotiation

  • Maintain accurate revenue recognition and cash flow forecasting

6. CRM, Reporting & Sales Governance

• • Ensure timely and accurate updates of all sales activities in CRM systems

  • Maintain detailed documentation for proposals, contracts, and approvals

  • Prepare weekly, monthly, and quarterly sales performance reports

  • Track KPIs related to pipeline health, closures, margins, and collections

  • Support management reviews, audits, and internal governance processes

7. Market Intelligence & Strategic Support

• • Track industry trends, emerging technologies, and customer requirements

  • Provide market feedback to management for solution and pricing optimization

  • Support development of new offerings, bundled solutions, and go-to-market strategies

  • Represent Fortek professionally in client meetings and industry engagements


Perks & Benefits

At Fortek, we believe in empowering our people.

We offer:

• • Competitive salary based on experience and qualifications

  • Annual performance-based increments & bonuses

  • Medical facility

  • Paid annual, casual & sick leaves

  • Gratuity and EOBI benefits

  • Training & professional development opportunities

  • Collaborative, learning-driven work environment, and much more

Let’s build the future together! ⚡