Job Description:
Technical Support Engineer Intern with 2+ years of IT support experience, skilled in hardware, networking, scripting, and system troubleshooting.
Position Structure:
Department:
Job Requirements
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Key Qualifications:
- Graduate
Position Type:
- Intern
Key qualifications:
Candidates must demonstrate at least 2 years of prior experience in IT support, including working with computer hardware and networking systems, Active Directory, and Microsoft Exchange. A minimum of 2 years of hands-on experience in deploying and troubleshooting office applications is also expected. Familiarity with scripting languages like Perl or Shell, IP-based protocols, and web services is essential. The ideal candidate should have a solid background in working with LAN/WAN networks, firewalls, antivirus systems, and backup solutions.
Required experience:
Candidates must demonstrate prior experience in IT support, including working with computer hardware and networking systems, Active Directory, and Microsoft Exchange. Familiarity with scripting languages like Perl or Shell, IP-based protocols, and web services is essential. The ideal candidate should also have experience with deploying and troubleshooting office applications and working with LAN/WAN networks, firewalls, antivirus systems, and backup solutions.
Duties & Responsibilities
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The Technical Support Engineer will be responsible for analyzing and resolving hardware and software issues, installing and configuring systems, responding to technical inquiries, and supporting clients both onsite and remotely. They will also maintain and monitor network and server infrastructure, assist in creating training materials, organize documentation and warranties, manage IT security systems, implement policies, and conduct regular performance analysis and maintenance of networks and applications.
Reporting Responsibilities
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The selected engineer will report regularly to management regarding client issues, resolutions, and ongoing concerns. Weekly performance reports must be submitted, outlining technical support activities and any escalations handled. Coordination with senior engineers for advanced troubleshooting and resolution tracking is also expected.