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Managed Services

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Proactive Management of IT
Systems & Infrastructure

Fortek’s Managed Services take responsibility for the day-to-day operation, maintenance, and stability of your IT environment. Instead of reacting to failures, our teams proactively monitor, manage, and maintain systems to reduce downtime and operational risk.

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Proactive Management of IT Systems & Infrastructure
Service Coverage Includes

Service Coverage Includes

  • IT operations and service management
  • Infrastructure and system monitoring
  • Preventive maintenance and updates
  • License and support coordination
  • Resource outsourcing and technical support
Business Value

Business Value

  • Improved system reliability and availability
  • Predictable operational costs
  • Reduced internal IT workload
  • Access to experienced technical teams
  • Faster issue resolution and proactive support
24/7 Help Desk

24/7 Help Desk
Continuous User & Technical
Support

Fortek’s 24/7 Help Desk provides a single, always-available point of contact for users and system-related issues. Support is available around the clock to ensure uninterrupted assistance for employees, regardless of time zone or working hours. The help desk handles incidents, service requests, and user queries with clear escalation paths and SLA-based response times.

Help Desk Scope

Help Desk Scope:

  • User access, login, and password support
  • Application and software troubleshooting
  • Desktop, laptop, and peripheral support
  • Connectivity and basic network issues
  • Incident logging and ticket management
  • Tiered escalation to specialized support teams
How It Helps

How It Helps:

  • Faster issue resolution and reduced downtime
  • Higher user productivity and satisfaction
  • Consistent support experience across locations
  • Reduced dependency on in-house IT teams
  • Clear SLA-based response times and escalation
  • Improved visibility through centralized ticketing
NOC Services
NOC Services

24/7 Monitoring & Control of IT
Infrastructure

Fortek’s Network Operations Center (NOC) provides continuous monitoring and management of critical IT infrastructure, including networks, servers, systems, and connected services. The NOC acts as the control center for identifying performance issues, outages, and security risks in real time.

NOC Capabilities

NOC Capabilities

  • Continuous monitoring of networks and systems
  • Event detection, alerting, and incident response
  • Performance and availability tracking
  • Proactive issue identification and escalation
  • Reporting, analytics, and trend analysis
Why NOC Services Matter

Why NOC Services Matter:

  • Early detection prevents major outages
  • Improved uptime and service stability
  • Reduced operational risk
  • Centralized visibility into infrastructure health
  • Faster troubleshooting through real-time insights
Integrated Service Model

Integrated Service Model

Fortek’s Managed Services, 24/7 Help Desk, and NOC Services operate as a single, integrated service model:

  1. 01.

    Monitor

    NOC continuously monitors systems and infrastructure

  2. 02.

    Support

    Help Desk receives and resolves user issues

  3. 03.

    Manage

    Managed Services ensure long-term stability and optimization

  4. 04.

    Improve

    Reporting and reviews drive continuous improvement

Our Mission

Key Benefits for Your Organization

  • 24/7 system availability and user support
  • Reduced downtime and operational disruptions
  • Clear SLAs and structured service delivery
  • Access to skilled IT professionals
  • Scalable support without increasing internal headcount
Key Benefits

Looking for a dependable partner to manage, monitor,
and support your IT operations?

Connect with Fortek to explore Managed Services, 24/7 Help Desk, and NOC solutions
tailored to your environment.

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