Service Technician - Printers Repairs & Maintenance

• Diploma/Certificate (DAE) in Electronics, Electrical, IT Hardware, or a related technical trade.

Preferred

• OEM-authorized service training/certification (Pantum or equivalent printer brand) is a strong advantage; Fortek will support certification where not already held.
• Pantum (or equivalent OEM) authorized service technician certification — strongly preferred
• Basic electronics/electrical trade certification (DAE or equivalent) — preferred.

Other Key Skills:

• Hands-on printer diagnostics, repair, and preventive maintenance
• Familiarity with printer mechanics — fusers, rollers, drums, print heads, feed mechanisms
• Basic electrical/electronics troubleshooting
• Spare parts and inventory awareness
• Customer-facing communication and clear service documentation
• Basic computer literacy; comfort logging tickets/records in ODOO or a similar system
• Time management and the ability to prioritize multiple service requests
• Willingness to travel to client/channel partner sites across the assigned territory
• Physical ability to safely handle equipment transport, disassembly, and repair tasks

• Experience: 3-5 years of hands-on experience repairing/servicing printers or similar office/IT hardware (photocopiers, scanners) preferred; fresh technical diploma holders with strong aptitude may also be considered.

At Fortek, we believe in empowering our people. We offer:

• Competitive salary based on experience and qualifications
• Annual performance-based increments & bonuses
• Medical facility
• Paid annual, casual & sick leaves
• Gratuity and EOBI benefits
• Training & professional development opportunities, including OEM certification support
• Collaborative, learning-driven work environment, and much more

Let's build the future together! ⚡

1. Printer Installation, Diagnostics & Repair

• Install, configure, and set up new printers (Pantum and other supported brands) at client and channel partner sites, confirming full functionality before handover.
• Diagnose hardware and mechanical faults — paper jams, print quality issues, fuser/roller/drum faults, connectivity problems — using OEM diagnostic tools and procedures.
• Carry out repairs, part replacements, and calibration in line with OEM technical guidelines and safety standards.
• Conduct on-site and in-workshop repairs, prioritizing based on service SLAs and client criticality.
• Test every repaired unit thoroughly before returning it to service, to protect quality and reduce repeat call-outs.

2. Preventive Maintenance & Servicing

• Perform scheduled preventive maintenance visits for client and channel partner printer fleets to minimize downtime.
• Clean, calibrate, and service printers — rollers, fusers, print heads, drums — per OEM maintenance schedules.
• Proactively recommend consumable or part replacements based on observed usage and wear.
• Maintain a service history log for each unit/client to support long-term maintenance planning.

• Process warranty claims and RMA (Return Merchandise Authorization) requests with Pantum and other OEM partners, ensuring timely resolution.
• Coordinate with vendor/OEM technical support teams on complex faults, firmware updates, or parts availability.
• Ensure all warranty and service work complies with OEM/vendor authorized-service requirements.
• Pursue and maintain OEM-authorized technician certification(s) as required to service Fortek's distributed brands.

• Maintain an accurate inventory of spare parts, consumables, and tools required for repairs and servicing.
• Coordinate with Procurement/Warehouse on timely replenishment of frequently used parts.
• Track parts usage per job/ticket to support accurate costing and vendor warranty claims.

• Respond promptly and professionally to client and channel partner service requests, with clear updates on repair status and timelines.
• Maintain detailed, accurate service reports/job cards for every repair, maintenance visit, or installation.
• Escalate recurring or unresolved issues to the reporting manager or OEM technical support as needed.
• Provide basic user guidance to clients on printer operation and care to reduce recurring service calls.

• Log, update, and close service tickets/work orders in Fortek's ODOO system accurately and on time.
• Maintain digital records of service history, parts used, and warranty status per unit/client in ODOO.
• Generate basic service activity reports for the reporting manager as required.

• Follow all safety protocols when handling printer components, including electrical and mechanical hazards.
• Ensure repairs and servicing meet Fortek's and the OEM's quality standards before sign-off.
• Support internal audits or quality reviews related to service records and warranty documentation.