Resident Engineer - Data Center

Education

• Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Electronics, Mechatronics, or Computer Engineering

• Diploma holders with extensive data center experience may also be considered

Key Skills & Competencies

Technical Skills

• Strong knowledge of UPS, generators, electrical distribution, cooling systems

• Hands-on experience with BMS, DCIM, and monitoring tools

• Understanding of IT infrastructure, cabling standards, and rack power management

• Strong troubleshooting and fault isolation skills

Operational & Soft Skills

• SLA and KPI-driven mindset

• Excellent incident handling and RCA skills

• Strong documentation and reporting ability

• Ability to work under pressure in critical environments

• Excellent communication and coordination skills

• Strong customer service orientation

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Preferred Certifications

(highly desirable)

• Uptime Institute:

  • Accredited Tier Specialist (ATS)

  • Data Center Operations Specialist (DCOS)

• Vendor Certifications:

  • UPS / Cooling OEM certifications

• IT & Service Management:

  • ITIL Foundation

  • ISO 27001 / ISO 20000 Awareness

• Safety:

  • NEBOSH / IOSH

  • First Aid & Fire Safety

Experience

• 5–8 years of hands-on experience in data center operations, preferably in managed services or SLA-driven environments

• Proven experience working in Tier II / Tier III / Tier IV data centers

• Experience managing mission-critical infrastructure with 24/7 operations

Working Conditions

• 24/7 operational environment with shift-based or on-call requirements

• On-site presence at customer data center

• High accountability role in mission-critical infrastructure
  
  

Key Responsibilities

1. Data Center Operations & SLA Management

• Act as the primary on-site engineer responsible for compliance with contractual Service Level Agreements (SLAs).
• Ensure 24/7 availability, reliability, and performance of data center infrastructure.
• Monitor and manage KPIs, MTTR, MTBF, uptime metrics, and service response times.
• Ensure timely escalation, coordination, and resolution of incidents as per SLA matrix.
• Maintain service continuity during planned and unplanned activities.

2. Electrical Systems Management

• Operate and maintain LV/MV panels, UPS systems, battery banks, PDUs, ATS, STS, and grounding systems.

• Monitor power quality, load balancing, redundancy (N, N+1, 2N), and capacity utilization.

• Supervise UPS battery health checks, discharge tests, and replacement activities.

• Coordinate shutdowns, switchovers, and power maintenance activities with zero impact to live IT loads.

3. Mechanical & Cooling Systems

• Operate and monitor precision air conditioning systems (CRAC/CRAH), chillers, AHUs, DX units, and cooling towers.

• Manage temperature, humidity, airflow, hot/cold aisle containment, and energy efficiency.

• Perform root cause analysis for cooling alarms and thermal incidents.

• Ensure compliance with ASHRAE thermal guidelines.

4. IT & Low Voltage Infrastructure

• Support server racks, structured cabling, fiber/copper links, patching, labeling, and rack power distribution.

• Coordinate installations, de-installations, and migrations with client IT teams.

• Monitor network, BMS, DCIM, CCTV, access control, fire detection and suppression systems.

• Ensure documentation accuracy for rack layouts, power maps, and connectivity diagrams.

5. Preventive & Corrective Maintenance

• Plan and execute preventive maintenance (PM) schedules for all DC assets.

• Supervise OEMs and subcontractors during PM and corrective maintenance (CM) activities.

• Ensure all maintenance is performed in accordance with OEM guidelines and safety standards.

• Review maintenance reports, punch lists, and corrective actions.

6. Incident Management & Root Cause Analysis

• Lead incident response for alarms, faults, and outages.

• Perform detailed Root Cause Analysis (RCA) and submit incident reports within defined timelines.

• Implement corrective and preventive actions (CAPA) to avoid recurrence.

• Participate in post-incident reviews and service improvement plans.

7. Monitoring, Reporting & Documentation

• Monitor alarms and alerts through BMS, DCIM, EMS, and NMS platforms.

• Prepare and submit daily logs, weekly summaries, and monthly SLA reports.

• Maintain asset registers, O&M manuals, SOPs, EOPs, MOPs, and escalation matrices.

• Ensure documentation readiness for audits and client reviews.

8. Compliance, Safety & Best Practices

• Ensure compliance with ISO 27001, ISO 20000, ISO 22301, ISO 45001, and local safety regulations.

• Enforce HSE policies, LOTO procedures, and risk assessments.

• Support internal and external audits, certifications, and inspections.

• Promote continuous improvement and operational excellence.

9. Client & Stakeholder Coordination

• Act as the on-site technical interface between client, vendors, and internal teams.

• Participate in service review meetings, change management discussions, and planning sessions.

• Provide technical guidance, recommendations, and capacity planning insights to clients.

• Maintain professional communication and customer satisfaction at all times.