Intern – IT Support
--Fortek Pvt Ltd.--
Job Description:
Fortek (Pvt.) Ltd. is a leading ICT Infrastructure and Data
Center Solutions company operating across Pakistan. We design, deploy, and
manage enterprise-grade network, server, and structured cabling infrastructure
for corporate clients spanning telecom, hospitality, healthcare, and
government sectors. The Intern — Network & IT Support role is an exceptional
entry-level opportunity designed for technically inclined final-year students
or fresh graduates eager to build a robust career in network engineering and IT
infrastructure. The intern will work directly alongside senior network
engineers and IT managers, gaining hands-on exposure to enterprise-level ICT
deployments, helpdesk operations, and data center environments under a
structured mentorship program. This role is ideal for candidates pursuing careers in Network
Engineering, IT Administration, or Data Center Operations. High-performing
interns are considered for conversion to full-time employment upon successful
completion of the internship tenure.
Position Structure:
Department:
Line Manager:
Stream:
Job Requirements
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Skills & Tools:
BS / BE in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or Information Technology (Final Year or Recent Graduate), Enrolled in a recognized HEC-accredited university
Job Experience Required:
Fresh
Duties & Responsibilities
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1. Network Infrastructure Support
• Assist senior engineers in deployment, configuration, and troubleshooting of LAN/WAN networks including switches, routers, and access points (Cisco, MikroTik, Ubiquiti, HP/Aruba).
• Support installation and termination of structured cabling (Cat5e, Cat6, Cat6A, fiber optic) following EIA/TIA-568 standards.
• Assist in patch panel labelling, cable management, and rack organization within server rooms and data centers.
• Perform basic network diagnostics using tools such as ping, traceroute, ipconfig/ifconfig, and Wireshark to identify and document connectivity issues.
• Support VLAN configuration and WiFi network deployment tasks under supervision.
• Assist in IP address management (IPAM), network documentation, and maintaining network topology diagrams.
2. IT Helpdesk & End-User Support
• Serve as first-line IT support for internal staff; log, track, and resolve hardware and software issues via the helpdesk ticketing system (Odoo 18 Helpdesk Module).
• Troubleshoot and resolve end-user issues related to desktops, laptops, printers, scanners, projectors, VoIP phones, and peripheral devices.
• Install, configure, and maintain operating systems (Windows 10/11, Windows Server) and standard business applications (MS Office 365, antivirus, email clients).
• Manage user account creation, modification, and deactivation in Active Directory (AD) / Microsoft 365 Admin Center.
• Assist in configuration and administration of email accounts, shared drives, and VPN access for staff.
• Escalate unresolved issues to Level 2 or Level 3 support with proper documentation and priority tagging.
3. Server Room & Data Center Assistance
• Assist in monitoring of server room environmental parameters (temperature, humidity, UPS status, cooling).
• Support basic server administration tasks including OS updates, patch management, disk checks, and backup verification.
• Assist in rack mounting, cable dressing, and equipment labelling within data center enclosures.
• Participate in periodic preventive maintenance activities for IT and network equipment under engineer supervision.
• Monitor daily alerts from network monitoring tools (PRTG, Zabbix, or similar) and escalate anomalies promptly.
4. IT Asset & Inventory Management
• Maintain an accurate and updated IT asset register covering all hardware (desktops, laptops, switches, access points, UPS, printers) within Odoo 18 Assets Module.
• Assist in tracking asset lifecycle, warranty records, AMC details, and disposal documentation.
• Conduct periodic physical verification of IT assets and reconcile inventory records.
• Support procurement processes by preparing BOQs for IT consumables (patch cables, connectors, toners, HDDs) as directed.
5. Documentation & Reporting
• Prepare and maintain technical documentation including network diagrams, IP address registers, cable schedules, rack layouts, and equipment configuration notes.
• Update helpdesk logs, job sheets, and daily activity reports on a timely basis.
• Assist in compiling weekly IT support reports and network performance summaries for review by management.
• Maintain SOPs (Standard Operating Procedures) for common IT support tasks under guidance.
6. Security & Compliance Assistance
• Support enforcement of IT security policies including password policies, access control lists, and software licensing compliance.
• Assist in monitoring for unauthorized devices, unusual network activity, and cybersecurity incidents; report findings immediately.
• Help maintain physical security of IT infrastructure: server rooms, equipment racks, and network closets.
• Participate in IT security awareness sessions and assist in communicating best practices to end-users.
7. Vendor & Procurement Support
• Coordinate with IT vendors, ISPs, and equipment suppliers under the direction of the IT Manager for procurement follow-ups and delivery tracking.
• Assist in receiving, inspecting, and documenting IT equipment deliveries against purchase orders.
• Support warranty claim management and AMC coordination activities.
8. Project Support
• Assist the project team in site surveys, equipment pre-staging, and material readiness checks for ICT infrastructure projects.
• Support on-site installation and commissioning activities during project execution phases under engineer supervision.
• Participate in handover documentation and client site walk-throughs as required.
Reporting Responsibilities (Daily, Weekly & Monthly)
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Daily Reporting:
* Log in to helpdesk ticketing system and review open/pending IT support tickets
* Acknowledge and respond to new helpdesk tickets; assign priority levels
* Resolve Level-1 IT support issues (hardware, software, connectivity)
* Monitor network monitoring dashboard (PRTG/Zabbix) for alerts and anomalies
* Check server room environmental alerts (temperature, UPS, cooling status)
* Update resolved ticket status and add resolution notes in Odoo Helpdesk
* Escalate unresolved or high-priority tickets to senior engineer with documentation
* Ensure all IT assets used/modified during the day are updated in asset register
* Prepare and submit Daily Activity Report (DAR) to reporting manager
* End-of-day backup verification log review for critical systems
Weekly Reporting:
* Perform physical walkthrough of server room; check cable management and equipment status
* Conduct physical verification of a batch of IT assets and reconcile with Odoo asset register
* Review and update IP address management (IPAM) register for any new additions or changes
* Test backup restoration of at least one non-critical system; log results
* Update network topology diagram and documentation for any changes made during the week
Monthly Reporting:
* Compile and submit Monthly IT Support Performance Report (KPIs, SLA compliance, recommendations)
* Conduct full physical IT asset verification and submit reconciliation report to IT Manager
* Perform preventive maintenance checks on all network equipment (routers, switches, APs) and UPS systems
* Update and archive all IT documentation: network diagrams, IP registers, cable schedules, rack layouts
* Review all open and pending helpdesk tickets; prepare aging analysis and escalation summary