Assistant Manager - Networks
--Fortek Pvt Ltd.--
Job Description:
The Assistant
Manager – Networks & Security is a mid-level technical role within Fortek's
Technical & Projects department, supporting the design, deployment, and
operational management of enterprise network, server, storage, and security
infrastructure across client sites. Operating from the
vendor/systems-integrator side of Pakistan's ICT infrastructure landscape, the
role combines hands-on technical execution with firewall, access control, and
monitoring responsibilities, working closely under the guidance of the Manager
– Networks, Solutions & Security. This position
requires solid working knowledge of routing & switching, server/storage
environments, next-gen firewalls, and access control systems, along with the
discipline to maintain documentation, SLAs, and security compliance across a
multi-client, multi-site environment. The incumbent will play a key supporting
role in ensuring reliable, secure, and standards-compliant infrastructure
delivery within Fortek's Managed Services (SLA) portfolio.
Position Structure:
Department:
Job Requirements
-
Base Qualifications:
- Bachelor’s or Master’s degree in CS, IT or Business field.
Skills & Tools:
• CCNP or equivalent is highly preferred; CCNA mandatory as a baseline.
• Fortinet NSE 4–7 or equivalent firewall vendor certification (Palo Alto, Cisco) is a strong plus.
• AWS/Azure Cloud fundamentals certification is an added advantage.
• ITIL Foundation is a plus for candidates with service-delivery exposure.
Job Experience Required:
5 to 8 years of progressive experience in network design, implementation, and security operations — including hands-on exposure to routing & switching, server/storage infrastructure, next-gen firewalls, and access control systems — preferably gained within the ICT infrastructure, systems integration, or managed services (SLA) industry on the vendor/integrator side. Experience supporting multi-site deployments and client-facing technical coordination is preferred.
Duties & Responsibilities
-
1. Network Design, Implementation & Support
• Support the design, configuration, and deployment of enterprise routing & switching infrastructure across client and project sites.
• Assist in implementing and maintaining LAN/WAN, SD-WAN, and multi-site connectivity solutions.
• Configure and troubleshoot switches, routers, and core network devices to ensure optimal performance and uptime.
• Prepare and maintain Low-Level Designs (LLDs), configuration guides, and network topology documentation.
• Coordinate multi-site rollouts involving switches, access points, and network cabling infrastructure.
2. Server & Storage Infrastructure Management
• Support deployment and maintenance of server and storage systems, including virtualization, compute, and backup environments.
• Monitor server/storage health, capacity utilization, and performance to proactively prevent downtime.
• Coordinate high-availability (HA) and disaster recovery (DR) configurations for critical infrastructure.
• Assist with server/storage upgrades, patching, and lifecycle management in coordination with OEM/vendor teams.
3. Firewall, Access Control & Security Operations
• Configure and manage Next-Gen Firewalls (Fortinet, Palo Alto, Cisco, Huawei) including policy creation, VPN, and NAT rules.
• Implement and maintain access control systems (network access control, VPN access, and identity-based policies).
• Monitor security events, investigate anomalies, and support incident response and root-cause analysis (RCA).
• Ensure firewall rule hygiene, periodic audits, and compliance with internal security baselines.
• Support IPS/IDS, WAF, and endpoint security integrations across client environments.
4. Wireless, Monitoring & Documentation
• Assist in planning and deploying enterprise Wi-Fi solutions (Cisco, Ruckus, Ubiquiti).
• Maintain network monitoring tools (SolarWinds, PRTG, ManageEngine) and respond to alerts/tickets within SLA.
• Keep network diagrams (Visio), asset inventories, and documentation current and audit-ready.
• Log and track incidents/changes through the ticketing/Service Desk system in line with governance protocols.
5. Client, Vendor & Project Coordination
• Coordinate with OEM vendors and distributors for technical support, RMA, and escalation management.
• Support the Manager – Networks & Security in client-facing technical discussions, site surveys, and PoCs.
• Liaise with Project Management and Procurement to align execution with project timelines and BOQs.
• Contribute technical inputs for solution proposals, HLD reviews, and technical documentation as needed.
6. Team Support & Continuous Improvement
• Guide and support junior network/technical staff on daily execution and troubleshooting.
• Identify recurring issues and recommend preventive measures to reduce repeat incidents.
Stay current with emerging networking, security, and cloud-networking technologies relevant to Fortek's service
Reporting Responsibilities (Daily, Weekly & Monthly)
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Daily Reporting:
• Monitor network, server, and firewall dashboards; triage and prioritize open tickets.
• Perform daily health checks on critical switches, firewalls, and access control systems.
• Respond to and escalate security alerts or performance anomalies as needed.
• Update ticketing/documentation logs for all actions taken.
Weekly Reporting:
• Conduct firewall rule and access control reviews for assigned environments.
• Coordinate with vendors on pending RMAs, patches, or escalations.
• Participate in team coordination meetings to review workload and site priorities.
• Submit weekly SLA compliance and infrastructure health reports to the Manager.
Monthly Reporting:
• Prepare monthly uptime, incident, and capacity utilization reports.
• Review and update network diagrams, asset inventories, and configuration documentation.
• Support audits/compliance checks for security and access control systems.
• Identify training needs and recommend certification pathways for skill development.