Assistant Manager - Networks (Active)

Education:

Technical Competencies:

• Enterprise Routing & Switching: Strong practical capability in routing, switching, VLANs, redundancy, and troubleshooting.
• LAN/WAN & SD-WAN: Practical implementation or support experience across enterprise and multi-site connectivity.
• Network Security: Working capability in firewalls, access-control policies, NAT, VPNs, segmentation, and secure configuration practices.
• Data Centre Connectivity: Understanding of server/storage connectivity, redundant network paths, and high-availability principles.
• Wireless Networking: Knowledge of enterprise wireless deployment, configuration, and troubleshooting.
• Network Monitoring: Ability to interpret monitoring alerts, performance metrics, logs, and service availability indicators.
• Technical Documentation: Ability to produce accurate diagrams, configuration records, implementation reports, and handover documents.
• Presales & Solution Support: Ability to interpret customer requirements and contribute to BoQs, technical compliance, solution documentation, and PoCs.
• Troubleshooting & RCA: Structured approach to fault isolation, service restoration, validation, and prevention of recurring incidents.
• Automation & Emerging Technologies: Exposure to Python, Ansible, APIs, configuration templates, network programmability, or cloud networking is an advantage.

Core Behavioral Competencies:

• Technical ownership and accountability.
• Analytical thinking and structured problem-solving.
• Clear written and verbal communication.
• Customer-focused professional conduct.
• Team coordination, coaching, and knowledge sharing.
• Planning, prioritization, and timely escalation.
• Attention to detail and documentation discipline.
• Adaptability, continuous learning, and willingness to travel as required.
• Compliance with information security, confidentiality, workplace safety, and company policies.

Key Performance Indicators (KPIs):

Performance will be evaluated against agreed individual and team objectives, including:

• Timely completion of assigned network deployment and project milestones.
• First-time-right configuration quality and reduction in implementation errors.
• Network availability, incident response, service restoration, and SLA compliance for assigned services.
• Quality and completeness of technical documentation, configuration backups, and project handover records.
• Accuracy and timeliness of presales inputs, BoQs, compliance matrices, and technical proposals.
• Quality of troubleshooting, RCA, and corrective/preventive actions.
• Effective task coordination, mentoring, and development of assigned junior resources.
• Customer satisfaction, technical professionalism, and coordination with internal and external stakeholders.
• Compliance with change-control, information security, safety, and quality procedures.
• Completion of agreed technical training, certification, and knowledge-sharing objectives.

• Competitive compensation aligned with relevant experience, qualifications, role scope, and approved salary structure.
• Annual performance-based increments and bonuses, subject to company policy and performance.
• Medical benefits in accordance with the applicable company policy.
• Paid annual, casual, and sick leave in accordance with company policy.
• Gratuity and EOBI, subject to applicable eligibility criteria and statutory requirements.
• Training, vendor engagement, and professional development opportunities, subject to business needs and approval.
• A collaborative, learning-oriented environment supporting technical growth and career progression.

1 Network Infrastructure Design, Deployment & Implementation

• Plan and execute assigned enterprise LAN/WAN, campus, branch, multi-site, and data center active networking deployments in accordance with approved technical designs and project requirements.
• Configure, implement, and troubleshoot routers, switches, core network devices, wireless access points, and related active infrastructure across multi-vendor environments.
• Implement routing and switching technologies, including static routing, OSPF, BGP, route redistribution where applicable, VLANs, inter-VLAN routing, STP/RSTP/MSTP, LACP/port-channel, and gateway redundancy technologies such as HSRP/VRRP.
• Support SD-WAN, WAN connectivity, network segmentation, redundancy, high availability, and secure site-to-site connectivity as required by assigned projects.
• Conduct site surveys, assess deployment requirements, coordinate rack installation and structured cabling activities, and complete pre-deployment and pre-commissioning checks.
• Perform configuration validation, fault isolation, performance testing, user acceptance testing (UAT), commissioning, and technical sign-off within delegated authority.
• Escalate complex architectural decisions, high-risk changes, and critical production issues to the Manager/Senior Manager for review and approval.

2 Data Centre, Server & Storage Connectivity

• Support the deployment and integration of data center networking infrastructure, including core and aggregation switching, server connectivity, storage connectivity, and redundant network paths.
• Coordinate with server, storage, virtualization, backup, and data center teams to ensure compatibility and reliable end-to-end infrastructure connectivity.
• Assist with the implementation and validation of high-availability, redundancy, and disaster-recovery connectivity requirements.
• Monitor relevant infrastructure health, interface utilization, connectivity, capacity, and performance indicators to identify potential service issues.
• Coordinate with internal technical teams and OEM/vendor support for upgrades, migrations, patching, hardware replacement, and lifecycle-related activities where applicable.
• Ensure that assigned server and storage infrastructure activities remain within the scope of approved project designs and technical responsibilities.

3 Network Security, Firewalls & Secure Connectivity

• Configure and support next-generation firewalls (NGFWs), security policies, access-control rules, NAT, IPsec/SSL VPNs, and secure connectivity in accordance with approved designs.
• Support network segmentation, access-control implementation, firewall high availability, and secure inter-site connectivity.
• Assist with security-event investigation, traffic analysis, fault diagnosis, incident response, and root-cause analysis in coordination with relevant teams.
• Review firewall rules and network configurations for accuracy, consistency, and compliance with approved security baselines.
• Support the integration of applicable security technologies, including IDS/IPS, web application firewalls (WAF), network access control, and related security platforms, where required by project scope.
• Ensure that production security changes follow the required authorization, change-control, testing, backup, and rollback procedures.
• Refer material security risks, suspected compromises, and changes beyond delegated authority to the appropriate Manager and security stakeholders.

4 Presales, Solution Engineering & Technical Proposals

• Conduct technical site surveys and gather customer requirements in coordination with the Manager/Senior Manager and the Presales/Solutions team.
• Prepare or contribute to Bills of Quantity (BoQ), Bills of Materials (BoM), technical specifications, compliance matrices, and supporting technical documentation for assigned opportunities.
• Develop draft Low-Level Designs (LLDs) and contribute to High-Level Design (HLD) documentation within assigned competence and delegated authority.
• Review RFP/RFQ technical requirements, identify compliance gaps, and provide technical inputs for proposals and solution submissions.
• Support product selection, technical comparisons, solution validation, Proof of Concept (PoC) preparation, and customer technical presentations.
• Participate in customer meetings and technical discussions to clarify requirements, explain proposed configurations, and identify implementation considerations.
• Coordinate with Procurement, vendors, and distributors to validate product specifications, compatibility, availability-related technical considerations, and implementation requirements.
• Ensure that technical proposals and BoQs are reviewed through the prescribed approval process before submission. Commercial commitments, pricing approvals, and strategic solution decisions remain with authorized management.

5 Project Execution, Coordination & Quality Assurance

• Execute assigned technical project activities in coordination with Project Management, the Manager/Senior Manager, customers, and other relevant technical teams.
• Translate approved designs and project plans into implementation activities, resource requirements, configuration tasks, testing procedures, and deployment schedules.
• Coordinate with Procurement, Supply Chain, Inventory, Logistics, and OEM/vendor teams to ensure timely availability of required equipment and technical support.
• Monitor assigned project milestones, dependencies, technical risks, resource requirements, and implementation progress; report deviations promptly.
• Conduct configuration reviews, implementation checks, functional testing, and quality verification before handover or escalation for final approval.
• Ensure that project work follows approved specifications, safety requirements, change-control procedures, customer access protocols, and applicable quality standards.
• Identify implementation risks, recurring technical issues, and potential scope deviations, recommending corrective actions to the Manager/Senior Manager.
• Support commissioning, customer acceptance, project closure, and transition to managed services or operational support.

6 Technical Documentation, Configuration Control & Handover

• Prepare, maintain, and update network diagrams, HLD/LLD inputs, IP addressing plans, VLAN tables, rack layouts, configuration records, and device inventories.
• Maintain configuration backups, implementation checklists, test plans, test results, change records, and troubleshooting documentation for assigned environments.
• Prepare as-built documentation, commissioning reports, operational guides, and technical handover packs for completed projects.
• Ensure documentation produced by assigned junior team members meets established quality, completeness, and version-control requirements.
• Record incidents, changes, and service activities in the designated ticketing, Service Desk, project management, or other approved systems.
• Maintain accurate technical records to support troubleshooting, audits, warranty claims, future upgrades, and managed-services transition.

7 Junior Team Supervision, Coaching & Resource Coordination

• Provide day-to-day technical direction, task allocation, and implementation guidance to Network Engineers, MTOs, technicians, and other assigned junior resources.
• Review configurations, implementation plans, troubleshooting approaches, and technical documentation prepared by junior team members before deployment, within delegated authority.
• Support onboarding, practical lab assignments, knowledge development, and progress reviews for junior technical employees in coordination with the Manager.
• Monitor assigned team workload, task completion, work quality, and compliance with project and service requirements.
• Coach junior resources on networking fundamentals, troubleshooting methodology, documentation discipline, configuration standards, and professional conduct.
• Identify training needs, technical capability gaps, resource conflicts, and performance concerns, escalating matters requiring management intervention.
• Promote collaboration, knowledge sharing, safe working practices, and accountability across assigned project teams.

8 Vendor Coordination, Technical Reporting & Continuous Improvement

• Coordinate with OEMs, distributors, and technical partners for product clarification, configuration assistance, technical escalation, warranty claims, and return merchandise authorization (RMA).
• Maintain awareness of relevant developments in enterprise networking, data center networking, cybersecurity, SD-WAN, wireless technologies, and network automation.
• Identify opportunities to improve deployment methods, standard configurations, troubleshooting processes, monitoring, and technical documentation.
• Contribute to internal technical knowledge bases, configuration templates, lessons-learned records, and knowledge-sharing sessions.
• Submit weekly activity and progress reports covering assigned projects, presales support, managed-services incidents, resource utilization, risks, and escalations.
• Provide timely updates to the reporting Manager on milestones, technical blockers, customer issues, service risks, and required management decisions.
• Pursue relevant professional development and certifications, particularly CCNP or equivalent professional-level networking qualifications, in line with the agreed development plan.

9 Other Responsibilities

• Perform other relevant duties assigned by the reporting Manager or authorized management that are reasonably related to the role and business requirements.
• Comply with Fortek’s policies, SOPs, information security requirements, confidentiality obligations, safety procedures, and applicable laws.
• Protect company and customer information, credentials, configurations, equipment, and other assets from unauthorized access, disclosure, or misuse.
• Ensure all production changes, customer commitments, purchases, and commercial representations remain within delegated authority and approved procedures.
• This Job Description defines the principal responsibilities of the position and may be reviewed or updated in response to business requirements, organizational changes, and evolving technology needs.