Apply Now!

Technical Account Manager (Senior Executive)

Executive Block Gulberg Green, Pakistan

Job Description:

The Technical Account Manager (TAM) - Senior Executive Level, will serve as the key bridge between clients, the internal technical team, and management—responsible for driving business growth through technical sales, solution design, bid management, and account retention. This role requires a blend of technical acumen, commercial insight, and customer relationship expertise to position the company as a trusted ICT partner for enterprise, government, and data center clients.


Position Structure:

Department:
Sales & Marketing

Line Manager:
Akhund Abunasar Siddiq

Stream:
Technical Sales & Account Management


Job Requirements

  • Key Qualifications:
    • Bachelor’s or Master’s degree in CS, IT or Business field.  OR
    • Master Degree
    • Diploma
    • Graduate

    Position Type:
    • FULL-TIME

    • The Candidate must be honest, obedient and hardworking. 

    • Demonstrated ability to develop and implement sales strategies, conduct market research, and negotiate profitable deals.

    • Strong understanding of IT infrastructure, Data Center design, electrical systems, and experience with OEMs like APC, Vertiv, and Huawei.

    • Proven experience in managing complex technical projects, particularly those involving Data Centers.

    • Excellent communication and interpersonal skills with the ability to explain complex technical concepts to non-technical stakeholders.

    • Strong analytical and problem-solving abilities, particularly in the context of Data Center design and electrical issues.

    • High level of integrity and professionalism. Commitment to continuous learning and professional development.


    Required experience:

    5–8 years of proven experience in Technical Sales, Pre-Sales, or Account Management within ICT/System Integration, Data Center, or Power Infrastructure domains.

Duties & Responsibilities

    • Key Responsibilities

      1. Technical Sales & Pre-Sales Support

      • Lead end-to-end technical sales cycles for ICT infrastructure, data center, networking, power, and security solutions.

      • Develop solution proposals aligned with client requirements, RFP/RFQ specifications, and industry standards.

      • Collaborate with engineering teams to prepare accurate BoQs, compliance matrices, and technical presentations.

      • Conduct product demos, proof-of-concepts, and solution walkthroughs with clients.

      • Identify opportunities for up-selling and cross-selling within assigned accounts.

      2. Tendering, Bid & Proposal Management

      • Analyze RFPs, RFQs, and tender documents to determine scope, technical compliance, and commercial viability.

      • Prepare detailed technical and financial bids in compliance with client and regulatory requirements.

      • Liaise with OEMs, distributors, and vendors for pricing, discounts, and technical clarifications.

      • Manage end-to-end bid submission timelines, document control, and post-bid clarifications.

      • Support management in strategic bid/no-bid decisions through competitor and risk analysis.

      3. Client Relationship & Account Management

      • Develop and maintain long-term relationships with key enterprise and government clients.

      • Serve as the single point of contact for technical and commercial discussions post-sale.

      • Understand client business objectives and align company solutions to achieve mutual success.

      • Handle escalations professionally, ensuring timely issue resolution and client satisfaction.

      • Maintain accurate CRM records, client feedback, and project follow-ups.

      4. Business Development & Market Expansion

      • Identify new business opportunities within existing and potential customer segments.

      • Map market trends, competitor activities, and emerging technologies to inform business strategies.

      • Build partnerships with OEMs and distributors to enhance solution portfolio and market presence.

      • Participate in ICT industry events, exhibitions, and vendor partner programs to represent the company.

      • Prepare and present business performance reports, forecasts, and strategic recommendations.

      5. Coordination & Internal Collaboration

      • Work closely with Project, Procurement, and Finance teams to ensure smooth execution of awarded projects.

      • Support the Marketing team with technical content, case studies, and success stories.

      • Participate in weekly sales meetings, progress reviews, and target-setting discussions.


    • Performance Indicators

      • Achievement of sales targets and bid conversion ratio.

      • Quality and timeliness of technical and financial proposals.

      • Client satisfaction and retention scores.

      • Contribution to revenue growth and market penetration.

Reporting Responsibilities


  • Daily Tasks:

    Review new RFPs/RFQs and qualify opportunities.
    Coordinate with vendors for solution pricing and technical clarifications.
    Follow up with existing clients and respond to new inquiries.

    Weekly Task:

    Submit weekly sales and bid status reports.
    Attend client meetings and solution demos.
    Participate in cross-departmental coordination for ongoing projects.
    Update CRM with pipeline and activity logs.

    Monthly Tasks:

    Present business development forecast and performance reports.
    Review bid outcomes and lessons learned.
    Conduct market and competitor analysis.
    Participate in strategic planning for upcoming tenders or partnerships.
Apply Now!